Tiny CX & Freeform represent a partnership of joint expertise in CX and brand research & strategy.
This project has been the foundation of our current strategy, driving a 224% increase in sales over the past 12 months.
They ingrain themselves into our business — they don't just provide any solution but instead deliver bespoke ones. They are really clear on what our problem is, who we are in the market, and who our customers are.
We specialise in delivering actionable insights that help our clients drive growth and meet their strategic objectives.
We collaborate with our clients to facilitate the transformation of insights into action through a mixture of strategy & workshop services.
We provide world class brand health tracking solutions that provides our clients with guidance for brand & customer experience optimisation.
We offer CRM-compatible segmentation services that go beyond attitudinal methods to create actionable segments.
We help our clients analyse and optimise their customer experience through data and research-informed strategy and workshops.
We provide services that help clients analyse & test new concepts, including campaigns, communications strategies, and new products & services.
Two brands. One philosophy.
Tom is an award-winning CX and marketing strategist operating under the Tiny CX brand. Tom’s level of domain expertise in marketing and CX combined with his masters in marketing ensures that the design of the research and subsequent reporting is a catalyst for the advancement of your business objectives & brand growth.
Will brings decades of marketing & CX research experience to the table under the Freeform brand. With a degree in psychology and years working in the marketing & CX industries as a researcher and strategist, Will knows how to successfully design research projects that result in reliable & actionable insights.